![]() ![]() They will be virtually transported to the location of the issue, where they will be able to view what the person on the ground is seeing in real-time, thanks to Epson’s smart glasses. Using the system, experts will be able to provide remote support from centralised locations by connecting to a computer or mobile device. “This means that field workers and service technicians working on complex service, repair or operational problems can be assisted visually by remote experts while still having both their hands-free to execute guided instructions and resolve issues more quickly – thus greatly improving productivity and customer satisfaction.” Centralised support “Moverio smart glasses integrated with TeamViewer Pilot allow experts to be virtually onsite from anywhere in the world. “Organisations with large customer or field services teams are challenged to have the right person on site to solve immediate problems,” says Gautam Goswami, TeamViewer’s CMO and Head of Products. The combination of TeamViewer’s highly flexible software combined with Epson unique projection technology gives users a practical, easy-to-use and very scalable remote assistance solution.” ![]() “The Epson and TeamViewer partnership is an important step forward for the use of binocular smart glasses in remote assistance. “The widespread adoption of smart glasses as the technology of choice for remote assistance is due to a number of factors, not least the convenience of working hands-free without the distraction of taking one’s eyes off the task in hand,” says Valerie Riffaud-Cangelosi, Epson Europe. This integration provides improved oversight, promoting safer work environments. Moverio smart glasses allow live camera sharing as well as voice and on-screen annotations, meaning that organisations using them with TeamViewer Pilot can solve complex operations and resolve problems more quickly. This means that experts are now able to provide remote assistance, cutting out downtime and travel costs. Not only in a situation such as the one we find ourselves in at the moment where we are required to do certain things remotely, but it also has potential for future use.ĭo you think Smart Glasses in combination with AR software could be the solution for you? For more information about the Moverio Smart Glasses of EPSON or the TeamViewer Pilot software, please check out the links below or contact us.Epson, the laser projection specialist, has announced that its Moverio smart glasses are now integrated with TeamViewer Pilot, in order to support augmented reality (AR) remote assistance.Įpson is pleased to announce that its innovative Moverio BT-350 AR smart glasses are now integrated with TeamViewer Pilot. Everybody wins, everybody happy.Īt Hupico we’re convinced that using Smart Glasses and AR software to provide remote assistance could be the new way of working. And we save time because we don’t have to move to remote locations. ![]() The customer saves valuable time because he doesn’t have to wait until we can get there. Our customer sets up the Smart Glasses, through the TeamViewer software we see what our customer sees and give directions using AR and via the headset. That’s why we have developed a Remote Service package for our customers where we can provide them with optimal remote service via EPSON’s Moverio Smart Glasses and the TeamViewer AR software. Or maybe you’re the expert who needs to travel a long distance to solve a problem that actually only took two minutes and was very easy to solve.Īt HUPICO we’re always looking for ways to take our customer service to the next level. It may have happened to you already: a machine has broken down, but no one is present with the necessary knowledge to solve the problem. A situation in which you wouldn’t like to end up in of course, because calling someone to solve the problem can take a long time and per minute the machine isn’t running you’re losing valuable time and money. Just think of the time – not to mention the costs – that could be saved by not having to travel unnecessary long journeys. The ability to provide remote assistance without having to travel unnecessarily can play a crucial role in this new way of working. The combination of developments in Smart Glasses and Augmented Reality (AR) software is a perfect example of this Fortunately new technologies allow us to offer a solution to the current situation. ![]() As a result, this often makes it difficult to perform our tasks to the full. Remote working has become the norm to safeguard the safety of ourselves and the people around us. The corona pandemic has changed our way of working completely over the past year. ![]()
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